Comprehensive Onboarding for Multiple Roles

Client: ECMC—Zenith Group

The Challenge:

ECMC and its Zenith Group, a national educational organization with two distinct school brands, faced significant challenges in onboarding new employees. The established SOPs and processes, along with the nuances of their field, made the onboarding process overwhelming and inefficient, resulting in mixed outcomes. This was particularly critical for roles like recruiters, which were essential to the organization's success.

The Goal:

• To develop a comprehensive and efficient onboarding program for the Zenith Group.

How we Helped:

• Conducted a thorough Discovery (needs analysis) effort across multiple divisions and roles.

• Engaged with groups and individuals to understand essential tasks and responsibilities for each role.

• Designed an overarching training plan that differentiated learning needs of each role.

• Included a mix of:

  • Self-paced learning

  • Virtual instructor-led training

  • Field training

  • Individual coaching

• Built a robust four-week program comprising 41 pieces of learning content.

The Result:

• Improved efficiency and effectiveness of the onboarding process.

• Engaged learners and built necessary knowledge and skills for each role.

• Managed within the organization's infrastructure and budget.

• Contributed to maintaining the organization's impressive 90+% career placement rate

The Feedback

"The new onboarding program has transformed our process. Our new employees are now better prepared and more confident in their roles, which has had a positive impact on our overall performance."